Frequently Asked Questions
How can I place an order with bestessays.us?
• place an order with bestessays.us. Fill in all the order instructions and provide us with your contact details, email and phone number, where you can be reached in case we require clarification of the order details
How do I pay for the order I placed?
• There are several payment options. We accept payment via major credit cards (Visa, MasterCard, Discover Card and American Express), PayPal and Skrill (Moneybookers).
How can I upload additional instruction files?
• Once you place an order with bestessays.us, you will be able choose the most suitable way to send additional file instructions. You are welcome to explore interactive features in your personalized profile on our website. You can uploading the additional files in your personal profile, send to our email support (at) bestessays.us with the order number indicated in the subject filed and also via our Live Chat wile communication with one of our Support Representatives.
What can do if I am not able to provide sources required by in assignment instructions?
• All our writers have been provided with accounts to online libraries for instance IEEE, Science Direct, Emerald, Ebscohost, PubMed and Wiley Science. Therefore they are capable of searching for scholarly journals, magazines, dissertations, conference papers and books for you. However, you are encouraged to upload materials in case you have them to save time.
How can I track the progress of my essay, research paper or dissertation?
• All our writers update the status of your order periodically you are able to see it on your personal profile. Besides, you can contact our Support Representatives and your writer via message to track order progress. Take advantage of our messaging system to communicate with you writer. You can also go to our Live Chat, call Support Representatives on our toll free numbers and email. Support Representatives will update you on order progress.
How long does it take for a writer to complete my essay?
• We value our customers. Therefore, our approach to customer deadlines is realistic and honest. Timely delivery depends on order instructions, number of pages and level of research required. Our writers are capable of delivering an order within 24 hours. Nevertheless, we encourage customer s to place an order ASAP to provide us with extra time in case extensive research is required. If we cannot be able to complete the order within specified deadline, we will contact you via telephone or email to discuss your order. We take all measures possible to ensure we meet your deadline.
How will I get my completed essay, term paper or researchpaper?
• Upon placing an order with us, you will be able to login to your personal profile on our website. You will be able to download the completed order for there or you can choose to be sent via your personal email.
Can I change instructions of my essay, research paper or dissertation before its completion?
• We work hard to meet customer expectations and requirements. Therefore, we allow customers to change order requirements free of charge based on initial instructions.
What are the qualifications of your writers?
• Our team of writers, professors and teachers, is diverse and large recruited through a strict selection procedure before joining us. They are monitored and evaluated on weekly basis by our Quality Assurance Department to ensure consistent quality of our essay writing services.
Do you have specialized writers in various fields?
• We have large pool of freelance writers, researchers and editors. All of them have a minimum of Master’s Degree and therefore capable of handling challenging assignments in various fields, IT, Engineering, Computer Science and Technology. Our specialized writers chose orders to work on themselves prior to our approval based on writer’s experience and qualifications. Therefore we guarantee that the writer working on your order is not only proficient, but also willing to deliver on your order.
Is it possible to communicate with the writer while he/she is working on my order?
• Our communication system is reliable and available 24/7. You can communicate with our writers, monitor order progress and upload additional instruction files anytime. Our unique messaging system enables you to communicate with your writer immediately the order is assigned.
What is your pricing policy and services offered?
• We offer essay writing,proofreading, editing and formatting services to students at all levels regardless of their age and academic level –High School, Bachelors, Masters, Doctorate and Professional degrees. Urgency levels are in hours, days, weeks and months.The quality level you require and you can choose from is in three categories. Standard Quality writing level is mainly used for simple assignments at any academic level and best suits assignments at High-School, and Bachelors level. Premium Quality level best suits assignments at Bachelors and Masters Levels. Platinum Quality level best suits specialized degrees for instance Computers and Law among other research intensive assignments. The higher the price, the more qualified is the level of your writer and the sooner your order is delivered.
Can you help me with my dissertation, research paper, term paper or essay?
• Yes, bestessays.us has thousands professional editors, writers and researchers specialized in various academic fields. The team of writers is capable of working on complex and delivering unique orders. Regardless of subject and length of assignment, out professional writers provide outstanding work for High School, Bachelor’s, Master’s and PhD’s students.
Will I get 2: 1 results for my order?
• Our level of writing is 2:1. Our writers work on your assignments until you are completely satisfied and there is no limit to number of times you can request for revision.
In what format will I receive paper?
• Depending on your instructions, we deliver your paper on various formats that includes Microsoft Office Word (.doc), Microsoft Office PowerPoint (.ppt), Microsoft Office Excel (.xls), Microsoft Office Excel (.xlsb), Rich Text Format (.RTF) and ZIP Archive Format (.ZIP).
Security, Confidentiality and Guarantees
Will my research paper, essay, term paper or dissertation be delivered on time?
• bestessays.us is always committed to delivering quality academic papers within deadline.
What if I am not satisfied with the essay, research paper or dissertation?
• We strive to offer the best essay writing services as per your specifications. In case you are not satisfied, you are allowed to request for unlimited revisions anytime by contacting. Our qualified Support team is online 24/7 for you in case you need any assistance. Customers are our most valued asset and we strive to offer you the best essay writing services.
Will my essay, term paper, research paper or dissertation be plagiarism free?
• bestessays.us use latest anti-plagiarism software to check every order which guarantees that all papers delivered by our writers are 100% original. The company implements zero tolerance policy for plagiarism on al writers.
How secure is the payment process? Do you store Credit/Debit/Visa card data?
• All payment transactions are transmitted on a secure industry standard processes using 128-bit encryption. Transaction processes are authenticated by major leaders in secure business processes.
Is your essay writing services confidential and secure?
• We prioritize your security and privacy and we assure total confidentiality personal details.
Do you offer discounts?
• All returning customers are eligible for discounts. You can also contact our qualified Support team for further instructions.
Do you have a refund policy?
• bestessays.us guarantees 100% satisfaction. You are allowed to request for unlimited number of revisions within 30 days and your paper will be revised free of charge until you are completely satisfied. However, if you are still not satisfied, you can request for a refund of your money within three days after completion of your order. More than 98% of our customersare satisfied with our services. This shows our total commitment to delivering quality essay writing services.
What distinguishes bestessays.us from other essay writing companies?
• bestessays.us strives to deliver high quality academic papers and we have enough experienced and specialized professionals in various fields. The value of your money acts a measure of quality of academic papers that we deliver.
How many times can I request my paper to be revised?
• You are allowed to request for unlimited number of revisions within 30 days and your paper will be revised free of charge until you are completely satisfied
What are the benefits of your essay writing services?
• bestessays.us is committed to providing quality essay writing services and excellent customer service. Our Support team is highly qualified and is available 24/7 via phone and Live Chat. You are also capable of communicating with your writer, monitor order progress, upload extra files and download completed orders in your personal profile. All our writers are qualified professionals in various fields and their minimum qualification is Master’s Degree.
120 PhD level essay writers
150 MBA level essay writers
24/7 customer support
100% original papers
Free and Limitless revisions
Quality assurance system
Up to 15% Discounts
Secure payments through SSL